Technical Support Analyst

Job Summary

A company is looking for an Associate Support Analyst to provide technical support and troubleshoot software issues for customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support
• Troubleshoot and diagnose software issues reported by customers, collaborating with cross-functional teams to resolve problems
• Document technical issues and resolutions in the ticketing system and contribute to maintaining technical support documentation

Required Qualifications

• 1-2 years of experience in a technical support role, preferably in a software or technology company
• Experience with software troubleshooting and diagnosing technical issues
• Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing
• Experience with CRMs and ticketing systems
• Willingness to continuously develop technical skills and knowledge of the company's products and services