Technical Support Analyst

Job Summary

A company is looking for a Tier 1 Support Analyst to provide exceptional customer service and support to clients.

Key Responsibilities

• Answer inbound calls and emails from customers, responding in a timely and professional manner
• Troubleshoot technical issues and escalate them to Tier 2 support teams when necessary
• Maintain knowledge of products and services to provide accurate information and assist customers effectively

Required Qualifications

• Technical support experience required
• 1-2 years of experience in customer service or a related field
• Call center experience for a B2B product preferred
• Proficient in Microsoft Office and other basic computer skills
• Knowledge of basic technical terminology preferred