Technical Support Analyst

Job Summary

A company is looking for a Technical Support II Analyst.

Key Responsibilities

• Analyze and resolve tickets from the Operations team
• Provide support to clients via email and phone regarding VXexchange product usage
• Conduct EDI certification testing and escalate non-general issues as necessary

Required Qualifications

• BA or BS in Information Technology, Computer Science, or related field; or equivalent specialized work experience
• 2 years of experience in the regulated and/or deregulated energy industry
• Experience with EDI transactions (e.g., 814, 810, 867)
• Familiarity with MS SQL, VB.net, and .Net development is a plus
• Customer relationship experience