Technical Support Analyst

Job Summary

A company is looking for a First Level Analyst to provide technical support for contact center systems.

Key Responsibilities

• Engage with customers through various communication channels and perform remote installations and repairs
• Triage customer incidents and manage requests while maintaining documentation and process adherence
• Proactively monitor systems and log all work in ServiceNow, prioritizing high visibility incidents

Required Qualifications

• Experience with Microsoft OS (Client and Server), Microsoft Office, and ticketing systems like ServiceNow
• Authorization to work in the United States
• Familiarity with modern operating systems and cloud technologies is a plus
• Desire to write code (PowerShell, Python, JavaScript) is advantageous