Technical Support Analyst

Job Summary

A company is looking for a Technology Support Analyst to support their global freight network.

Key Responsibilities:

• Triage and prioritize support tickets based on severity
• Analyze issues, determine root causes, and communicate resolutions effectively
• Document system impacts using workflow diagrams, use cases, and functional diagrams

Required Qualifications:

• 1+ year of IT application or process support experience
• Familiarity with Microsoft SQL
• Team-oriented with a positive, proactive attitude
• Ability to manage multiple priorities in a fast-paced environment
• Self-starter with strong organizational skills