Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst - Lead.

Key Responsibilities:

• Provide customer support for the permitting program through various communication channels
• Troubleshoot and resolve Level 1 and Level 2 issues related to the permitting system and integrations
• Collaborate with internal teams and maintain customer support documentation

Required Qualifications:

• Experience providing technical support or customer service in a software or web-based environment
• Familiarity with CRM systems, especially Microsoft Dynamics
• Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal)
• Ability to work independently in a remote environment
• Experience with Dynamics 365 and related Power Platform services is preferred