Technical Support Analyst

Job Summary

A company is looking for a Senior Technical Support Tier I.

Key Responsibilities

• Provide first-level phone support, diagnosing and resolving hardware and software issues
• Assist nontechnical end users and maintain accurate information in the ticketing system
• Interface with customers to ensure issues are resolved and coordinate with field technicians

Required Qualifications

• High School diploma or equivalent
• Background in customer service or customer-facing experience (6+ months)
• Strong troubleshooting skills with the ability to identify root causes
• Proficiency with Microsoft Office Suite
• Ability to work independently and as part of a team, with a flexible schedule