Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide first-line support for customers and partners.

Key Responsibilities

• Provide exceptional customer service through various channels, ensuring users feel supported
• Troubleshoot and resolve help desk issues, including hardware and software problems
• Maintain detailed documentation of issues and resolutions to support continuous improvement

Required Qualifications

• 2-5 years of experience in a technical support or analyst role
• Bachelor's degree or equivalent experience in a relevant field
• Customer-first mindset with empathy and dedication to service
• Strong troubleshooting skills across different platforms and devices
• Ability to work well within cross-functional teams while maintaining professionalism under pressure