Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to troubleshoot complex technical challenges and support customers and partners.

Key Responsibilities

• Conduct in-depth troubleshooting and research into hardware and software issues
• Identify and report software bugs and usability trends to influence product quality
• Provide high-level technical support through various communication channels
• Collaborate with cross-functional teams to maintain visibility on ongoing issues

Required Qualifications

• Proven technical aptitude in root cause analysis and troubleshooting across multiple operating systems
• Hands-on experience with SQL, XML, HTML, and scripting languages
• Bachelor's degree in Computer Science or a technology-related field, or equivalent experience
• Experience writing bug tickets in Jira and understanding of Web Services and APIs is a plus
• Familiarity with modern programming frameworks like Android, Angular, or React is advantageous