Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners.

Key Responsibilities

• Conduct in-depth troubleshooting and research into the Transportation Management System (TMS) to resolve hardware and software issues
• Identify and report software bugs and usability trends to influence future product releases
• Provide high-level technical support via phone, email, and chat for a diverse global audience

Required Qualifications

• Proven success in root cause analysis and troubleshooting complex systems across multiple operating systems
• Hands-on experience with SQL, XML, HTML, and scripting languages
• Bachelor's degree in Computer Science, a technology-related field, or equivalent practical experience
• Experience writing bug tickets in Jira and understanding Web Services and APIs (REST & SOAP) is a plus
• Familiarity with modern programming frameworks like Android, Angular, or React is a plus