Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Learn technical skills required to resolve customer support cases and requests
• Understand team structure and deliver assigned items within established timelines
• Gain knowledge of product datasets, codebases, and compliance standards for support and implementation

Required Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, engineering, or equivalent experience
• 2-3 years of relevant experience in product support and/or implementation
• Minimum 1 year of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Experience with ticketing systems, preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake is a plus