Technical Support Analyst

Job Summary

A company is looking for a Family Technical Support Analyst I.

Key Responsibilities

• Troubleshoot and resolve software, hardware, printer, and broadband network issues
• Log calls in the call tracking system and escalate issues as necessary
• Provide administrative support for enrollment processes and respond to inbound communications

Required Qualifications

• Prior technical contact center / Help Desk experience required
• Strong working knowledge of Windows operating systems and Microsoft Office Suite
• Experience with remote troubleshooting and home networking
• College degree preferred
• CompTIA A+ and CompTIA N+ certifications are a plus