Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to deliver exceptional support for its platform and integrations.

Key Responsibilities

• Investigate and resolve advanced customer and partner issues related to systems, APIs, and integrations
• Analyze logs and transaction data to identify root causes and escalate issues as needed
• Collaborate with Product, Engineering, and Compliance teams to resolve technical incidents and maintain documentation

Required Qualifications

• 3+ years of experience in technical support or product operations, preferably in fintech, SaaS, or payments
• Familiarity with APIs, data analysis, and debugging workflows
• Experience with tools such as Zendesk, Jira, Notion, or SQL-based systems
• Ability to prioritize effectively and manage multiple complex cases simultaneously
• A collaborative mindset and a passion for continuous learning