Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst who is passionate about delivering exceptional service and troubleshooting customer issues.

Key Responsibilities:

• Triage, investigate, and manage technical customer support requests to resolution
• Implement enterprise software customization requests using SQL queries or PL/SQL coding
• Develop, maintain, and troubleshoot web-based, database-driven systems with a focus on the database layer

Required Qualifications:

• Experience with SQL and Oracle PL/SQL
• Familiarity with Ellucian Banner
• 3-5 years of experience in a customer success, support, or technical analyst role
• Self-motivated and able to work with minimal supervision
• Strong organizational and project management skills