Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst - Professional Coding.

Key Responsibilities

• Provide escalated technical support for TruBridge Encoder - Professional Coding products
• Take ownership of issues and ensure timely resolution while keeping customers updated
• Identify, document, and track support tickets while answering help desk calls on a rotating schedule

Required Qualifications

• Experience in technical support or customer service
• Familiarity with coding applications and troubleshooting techniques
• Ability to remotely access workstations for diagnosis
• Strong organizational skills for documenting and tracking support tickets
• Availability to work on a rotating schedule for help desk calls