Technical Support Analyst

Job Summary

A company is looking for a Part-time Technical Support Analyst.

Key Responsibilities

• Provide remote tier 1.5 technical assistance and support for various enterprise applications and devices
• Ensure timely completion of Service Desk incident tickets and maintenance of the ticketing queue
• Assist with the deployment, provisioning, maintenance, and recycling of hardware and devices

Required Qualifications

• Bachelor's degree in Business, Technology, or related field (or equivalent experience)
• 3+ years' experience in enterprise networked systems support with excellent troubleshooting skills
• Preferred certifications: HDI, MCSE, CCNA, MCP, A+, ITIL Foundations
• Hands-on experience with ticketing platforms such as Remedy, ServiceNow, or similar tools
• In-depth troubleshooting skills with Microsoft products and experience with Windows 11