Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide technical assistance and support for a remote workforce.

Key Responsibilities

• Provide Tier 1-2 technical support for macOS and Windows devices and assist users with setup and maintenance
• Administer and support core SaaS platforms and troubleshoot access and integration issues
• Support device management, security monitoring, and compliance across Mac and Windows environments

Required Qualifications

• 2-4 years of experience in technical support, service desk, or IT operations roles
• Strong troubleshooting skills in both macOS and Windows environments
• Experience supporting remote teams using remote-support tools and ticketing systems
• Familiarity with SaaS administration and identity/access management
• Understanding of networking fundamentals, including VPN and basic connectivity troubleshooting