Technical Support Analyst

Job Summary

A company is looking for a Frontline Support Analyst.

Key Responsibilities

• Act as the first point of contact for incoming technical support incidents, requests, and changes
• Own and manage the ticket queue, ensuring timely and high-quality resolution
• Keep customers informed with clear updates throughout the lifecycle of each incident

Required Qualifications

• 3+ years of experience in a technical support, helpdesk, or customer-facing support role
• Experience with NetSuite or another ERP system (preferred)
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred
• Relevant certifications or equivalent work experience will also be considered
• Outstanding customer service skills with a customer-first mindset