Technical Support Analyst

Job Summary

A company is looking for a Tier One - Technical Support Analyst.

Key Responsibilities

• Resolve basic to intermediate technical support inquiries and troubleshoot issues
• Collaborate with Tier Two and Tier Three analysts to escalate complex problems
• Document customer interactions and contribute to user documentation and knowledge base articles

Required Qualifications

• 2+ years of experience in a customer-facing support role, preferably in a technical environment
• Degree or certification in computer science, information technology, or a related field preferred
• Familiarity with Clarity Human Services and HMIS standards
• Experience working effectively in a remote team setting
• Strong analytical and troubleshooting skills