Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide software-related support and troubleshooting for users.

Key Responsibilities

• Respond to user inquiries and provide timely solutions through a ticketing system
• Troubleshoot technical problems and implement workarounds for high-priority issues
• Assist with billing activities and maintain documentation of support cases and resolutions

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience
• 3+ years of experience in a technical support or helpdesk role
• Experience with SQL queries, ticketing systems, and remote desktop tools
• Proficient in shell scripting and XML processing
• Ability to read and troubleshoot C# code