Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to investigate and resolve customer issues related to robotic and software systems.

Key Responsibilities

• Investigate and resolve customer issues using internal diagnostics and system data
• Reproduce and analyze reported issues, collaborating with Engineering and Operations for resolution
• Build scripts and automation tools to enhance investigation workflows and reduce manual effort

Required Qualifications

• Bachelor's degree or equivalent practical experience
• Demonstrated technical troubleshooting ability for hardware, software, or systems
• Ability to analyze telemetry data, logs, and operational metrics
• Experience using scripting (Python, SQL, bash, or similar) or automation tools
• Demonstrated ability to use AI tools to accelerate investigation workflows