Technical Support Analyst

Job Summary

A company is looking for a Response Support Analyst I to provide remote IT support across multiple businesses and user levels.

Key Responsibilities

• Troubleshoot and resolve basic hardware/software issues and manage access requests
• Log all actions, inquiries, and resolutions accurately while promoting self-help resources
• Participate in on-call rotations and meet performance metrics for support interactions

Required Qualifications

• Currently enrolled in a tech/computer science program or relevant support center experience
• Minimum 1 year of technical customer service or equivalent training
• Proficient in PC, laptop, printer, and peripheral hardware support