Technical Support Analyst

Job Summary

A company is looking for a Response Support Analyst I to provide remote IT support across multiple businesses and user levels.

Key Responsibilities

• Troubleshoot and resolve hardware, software, network, and access issues using documented procedures
• Promote self-help resources and escalate unresolved tickets after 30 minutes
• Log actions, inquiries, and resolutions accurately while managing ticket backlog and contributing to departmental goals

Required Qualifications

• Currently enrolled in a tech/computer science program or has relevant support center experience
• Minimum 1 year of technical customer service or equivalent training
• Proficient in PC, laptop, printer, and peripheral hardware support