Technical Support Analyst

Job Summary

A company is looking for an Analyst, Technical Support I (Temporary Position).

Key Responsibilities

• Analyze and resolve tickets submitted by the Operations team
• Provide support for client inquiries related to the VXexchange product via email and phone
• Collaborate with team members to escalate complex issues and ensure accurate ticket handling

Required Qualifications

• BA or BS in Information Technology, Computer Science, or related discipline; equivalent specialized work experience may be considered
• Experience in the regulated and/or deregulated energy industry is a plus
• Familiarity with EDI transactions (e.g., 814, 810, 867, 820, 824, 997)
• Experience with MS SQL, VB.net, and .Net development is a plus
• Customer relationship experience is required