Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide end-user support across hardware, software, and network environments.

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues
• Troubleshoot and resolve technical problems in day-to-day operations
• Collaborate in a team environment to enhance IT support services

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field or equivalent experience
• 2+ years of experience in help desk or end-user support roles
• Strong knowledge of Windows and macOS environments
• Hands-on experience with Microsoft 365, Active Directory, and enterprise systems
• Experience troubleshooting hardware, software, and network issues