Technical Support Analyst

Job Summary

A company is looking for a Response Support Analyst I.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and access issues
• Troubleshoot and resolve issues while promoting self-help resources and managing ticket backlog
• Participate in on-call rotations and ensure high standards in work quality and client relations

Required Qualifications

• Currently enrolled in a tech/computer science program or relevant support center experience
• Minimum 1 year of technical customer service or equivalent training
• Proficient in PC, laptop, printer, and peripheral hardware support