Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst (Flexible/Split Shift).

Key Responsibilities

• Act as the initial point of contact for users reporting system errors or technical issues via phone and tickets
• Provide "Level 1" troubleshooting for current systems while learning and supporting the transition to a modern SAP environment
• Ensure seamless hand-offs between shifts, providing support and reassurance to end-users during a significant period of change

Required Qualifications

• Previous experience in IT support, help desk, or a technical troubleshooting role
• Ability to absorb new system workflows rapidly during the ramp-up phase
• Proven ability to work independently during off-hours with minimal direct supervision
• Strong interpersonal skills and a cultural fit within a close-knit team