Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide assistance with software-related issues and customer inquiries.

Key Responsibilities

• Respond to user inquiries and deliver solutions to software-related issues through a ticketing system
• Troubleshoot technical problems and implement workarounds for high-priority issues impacting client operations
• Assist with billing activities and maintain documentation of support cases and system updates

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience
• 3+ years of experience in a technical support or helpdesk role
• Experience with ticketing systems and remote desktop tools
• Proficient in SQL, shell scripting, and XML processing
• Ability to read and troubleshoot C# code