Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide frontline technical support to customers and internal stakeholders.

Key Responsibilities

• Serve as the first point of contact for customer and internal technical support requests
• Troubleshoot and resolve basic technical issues related to system access, configurations, and data flow
• Log, document, and track support tickets accurately in accordance with established processes

Required Qualifications

• Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel
• Familiarity with ticketing systems and structured support processes
• 1-2 years of experience in a technical support, helpdesk, or customer support role
• Bachelor's degree in Information Technology, Business, Operations, or a related field, or equivalent practical experience
• Prior experience supporting SaaS platforms or technical systems is a plus