Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities:

• Triage and resolve escalated support tickets requiring deeper investigation and account-level corrections
• Investigate and resolve data integrity issues across Aiwyn and integrated third-party systems
• Collaborate with customers and cross-functional teams to coordinate timely resolution of complex customer issues

Qualifications:

• 2-4 years of experience in technical support or a related technical role, ideally within a SaaS environment
• Solid working knowledge of SQL for querying and investigating data issues
• Experience investigating issues across integrated systems, including APIs and data syncs
• Strong analytical skills with the ability to distinguish user error and configuration issues
• Highly organized with the ability to manage and prioritize multiple investigations simultaneously