Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide support to customers and enhance their experience with the platform.

Key Responsibilities

• Provide technical support and world-class enterprise assistance to customers globally
• Handle technical inquiries and collaborate with security engineers and other departments
• Maintain and develop internal and external knowledge base documentation

Required Qualifications

• 1 year of experience in technical support
• Bilingual in English and Spanish at a business proficiency level
• Experience with the Linux command line
• Familiarity with IT tools and standards such as Nmap, Curl, and SSL/TLS
• Understanding of identifying and verifying cybersecurity risks