Technical Support Analyst

Job Summary

A company is looking for a Technical Success Architect.

Key Responsibilities

• Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM
• Communicate with customers through various channels including calls, emails, and chats
• Collaborate with internal teams to ensure visibility on ongoing issues and maintain SLAs/KPIs

Required Qualifications

• Bachelor's Degree or equivalent experience in a technology-related field
• 2+ years of experience in software and hardware troubleshooting or development
• Demonstrated success with root cause analysis
• Ability to work in a fast-paced, ever-changing environment
• Willingness to participate in on-call rotation and occasional evening or weekend hours