Technical Support Analyst

Job Summary

Technical Support Analyst, a full-time remote position responsible for responding to time-sensitive support calls, managing customer cases, and troubleshooting issues on production RIS and PACS radiology systems.

Key Responsibilities

• Respond to time-sensitive support calls affecting patient care
• Document incidents and manage a ticket backlog of 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems

Required Qualifications

• 2+ years of experience in a Technical Support role or 2+ years of education from an accredited technical program
• 1+ years of customer service experience
• Currently reside in Canada
• Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am
• On-call rotation availability as needed