Technical Support Analyst

Job Summary

Providing comprehensive hardware and software support, the full-time Technical Support Analyst II will assist internal employees and external customers with desktop support, help desk inquiries, and workstation deployments, while working in a hybrid environment.

Key responsibilities:

• Deliver 1st and 2nd level help desk support for end users and assist with hardware and software installations
• Monitor and update workstations connected to the network, ensuring system security and backup procedures are followed
• Document issues in a problem-tracking database and collaborate with IT team members on various projects

Required qualifications:

• Bachelor's degree in Computer Science or 4 years of relevant technical support experience
• 3 years of experience in a help desk and IT environment
• 1 year of experience in computer project management and backup systems
• Proficiency in Windows, Office 365, TCP/IP protocol, and various hardware
• Ability to lift and move up to 50 pounds regularly