Technical Support Analyst

Job Summary

To support a growing customer success team, the full-time Technical Support Analyst will deliver high-quality technical support, manage ticketing systems, and implement AI-driven support tools while working remotely.

Key responsibilities

• Deliver high-quality technical support to customers using Humata technology
• Ensure effective routing and triaging of customer tickets to meet SLAs
• Analyze customer support data to identify recurring issues and communicate insights to leadership

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, or equivalent experience
• Minimum 3 years of experience supporting B2B SaaS products
• Familiarity with JIRA or similar ticketing systems
• Strong analytical skills in a fast-paced, start-up environment
• Proven track record in high-growth health tech support teams