Technical Support Analyst

Job Summary

To support mortgage services, the full-time Technical Support Analyst (Tier - 2) will manage advanced troubleshooting, utilize web technologies, and assist with SQL and networking issues in a remote environment.

Key responsibilities

• Perform advanced troubleshooting and resolve technical issues related to mortgage services
• Utilize knowledge of SQL, error logs, and web technologies to enhance service connections
• Prioritize and manage multiple technical issues efficiently while ensuring quality and security

Required qualifications

• 2+ years of experience in a technical support role
• Deep understanding of web technologies, SQL, and networking concepts
• Familiarity with Azure and DNS services
• Passion for security and risk mitigation
• Mortgage knowledge is recommended but not mandatory