Technical Support Analyst

Job Summary

Providing advanced technical support for a global dental customer base, the full-time Technical Support Analyst will assist with SaaS platforms and select on-premise applications, handling escalations and serving as a frontline resource through various communication channels.

Key Responsibilities

• Provide advanced technical and application support for SaaS products and on-premise applications
• Handle escalations from internal teams, partners, and stakeholders
• Diagnose and resolve issues across integrated environments, including operating systems and cloud services

Required Qualifications

• High School Diploma or equivalent required; degree-level education preferred
• 2+ years' experience in a Level 2 / second-line technical support role
• Experience with modern SaaS platforms and legacy technology stacks
• Basic understanding of networking concepts (DNS, connectivity, firewalls)
• Demonstrated ability to learn new technologies and systems quickly