Technical Support Analyst

Job Summary

Working remotely from anywhere in Canada, the full-time Associate Technical Support Analyst will respond to time-sensitive support calls, serve as the primary point of contact for customers, and document incidents while managing a ticket backlog of 20-30 cases.

Key responsibilities

• Respond to time-sensitive support calls affecting patient care and manage ticket backlog
• Document all reported incidents in detail and collaborate with internal teams to drive resolutions
• Troubleshoot issues on production RIS and PACS radiology systems, utilizing various technologies

Required qualifications

• 2+ years of experience in a Technical Support role with troubleshooting of Windows Operating Systems
• 1+ years of tier 2 technical support experience
• 1+ years of customer service experience
• Intermediate proficiency in at least one programming language (C, C#, C++, Python, etc.)
• Willingness to work on an on-call rotation and availability for an 8-hour shift Monday - Friday