Technical Support Analyst

Job Summary

Providing specialized technical support remotely, the full-time Technical Support Analyst - IBM i will troubleshoot customer issues, analyze complex systems, and ensure timely resolutions to enhance customer satisfaction and operational success.

Key responsibilities

• Conduct in-depth technical troubleshooting and system analysis based on customer configurations and reported issues
• Communicate effectively with high-priority customers, serving as a trusted advisor throughout the resolution process
• Set up and configure advanced test environments to replicate issues and validate software functionality

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 2+ years of experience in technical support or IBM i system analysis, focusing on software troubleshooting
• Strong understanding of IBM i system configurations and troubleshooting methodologies
• Experience with IBM i administration, including software installations and networking tasks
• Proficiency in diagnosing complex technical issues and identifying root causes