Technical Support Analyst

Job Summary

Working remotely on a full-time basis, the Technical Support Analyst will manage customer inquiries related to the installation and maintenance of Corptax products, providing technical support across various channels while developing expertise in Microsoft enterprise systems.

Key responsibilities

• Provide technical case support for Corptax customers through multiple support channels
• Document customer issues and solutions in the Corptax case tracking system
• Collaborate with team members to ensure high-quality customer service and support

Required qualifications

• 3-4 years of relevant software support experience, preferably with Microsoft systems
• Bachelor's degree in a technology field or equivalent relevant experience
• Proficiency with Microsoft products and ability to learn Corptax technologies quickly
• Experience with automation and monitoring tools such as Ansible and PowerAutomate
• High standards of customer service, honesty, and integrity