Technical Support Analyst

Job Summary

Working remotely on a contract basis, the Technical Support Analyst will manage ticket intake, triage, and routing, as well as provide healthcare ERP end-user support and maintain documentation.

Key responsibilities

• Handle ITSM ticket intake, triage, and routing for end-user support
• Perform password resets, access requests, and known-error resolution
• Maintain documentation and knowledge base for efficient support operations

Required qualifications

• Prior experience in a healthcare environment is desired
• Experience with Workday ERP support
• Familiarity with ITSM ticketing systems
• Ability to manage and document support processes
• Understanding of healthcare ERP systems