Technical Support Analyst

Job Summary

Delivering advanced technical support and customer service, the full-time Technical Support Analyst will assist a global dental customer base with SaaS platforms and on-premise applications, addressing complex issues and providing frontline support via chat, email, and phone.

Key Responsibilities

• Provide advanced technical and application support for SaaS products and select on-premise applications
• Handle escalations from internal teams, partners, and stakeholders while diagnosing and resolving issues across integrated environments
• Communicate effectively with dental professionals to explain issues and document troubleshooting steps in real time

Required Qualifications

• High School Diploma or equivalent required; degree-level education or equivalent experience preferred
• 2+ years' experience in a Level 2 / second-line technical support role
• Strong understanding of modern SaaS platforms and legacy technology stacks
• Familiarity with web-based application architecture and basic networking concepts
• Demonstrated ability to learn new technologies and systems quickly