Technical Support Analyst

Job Summary

Supporting end-users in a remote contract role, the Technical Support Analyst (PeopleSoft) will manage ticket intake, triage, and routing while providing assistance with password resets and access requests over a 13-month duration.

Key responsibilities

• Handle ITSM ticket intake, triage, and routing for PeopleSoft support
• Assist with password resets, access requests, and known-error resolutions
• Maintain documentation and knowledge base for end-user support

Required qualifications

• Experience supporting PeopleSoft ERP systems
• Prior background in healthcare preferred
• Ability to manage ITSM ticket handling effectively
• Skills in knowledge management and documentation upkeep
• Contract work eligibility (W2 only, no vendors)