Technical Support Analyst

Job Summary

Providing advanced technical support and customer service to a global dental customer base, the full-time Technical Support Analyst will manage escalations, troubleshoot complex issues, and assist customers via chat, email, and phone across various SaaS platforms and legacy applications.

Key Responsibilities

• Provide advanced technical and application support for SaaS products and select on-premise applications
• Handle escalations from internal teams, partners, and stakeholders while serving as frontline support for assigned customer groups
• Diagnose and resolve issues across integrated environments, documenting troubleshooting steps and communicating effectively with dental professionals

Required Qualifications

• High School Diploma or equivalent required; degree-level education or equivalent experience preferred
• 2+ years of experience in a Level 2 / second-line technical support role
• Strong understanding of modern SaaS platforms and legacy technology stacks
• Familiarity with web-based application architecture and basic networking concepts
• Demonstrated ability to learn new technologies and systems quickly