Technical Support Analyst
Job Summary
To support a growing team, the contract-to-hire Technical Support Analyst will investigate and resolve customer issues related to robotic and software systems while working remotely, leveraging automation and AI tools to enhance support processes.
Key responsibilities
- Investigate and resolve incoming customer issues using internal diagnostics and system data
- Reproduce and analyze reported issues, collaborating with Engineering and Operations for cross-functional resolutions
- Build scripts and automations to streamline investigation workflows and reduce manual effort across the support function
Required qualifications
- Bachelor's degree or equivalent practical experience
- Demonstrated technical troubleshooting ability for hardware, software, or systems
- Experience using scripting (Python, SQL, bash, or similar) or automation tools
- Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
- Demonstrated ability to use AI tools and agents in investigation workflows
Complete Job Description
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