Technical Support Analyst
Job Summary
Providing advanced technical support and customer service, the full-time Technical Support Analyst will assist a global dental customer base with SaaS platforms and on-premise applications, handling escalations and frontline support through various communication channels.
Key Responsibilities
- Provide advanced technical and application support for SaaS products and integrated partner solutions
- Handle escalations from internal teams, partners, and stakeholders
- Diagnose and resolve issues across integrated environments, including operating systems and networks
Required Qualifications
- Experience in technical support or a related field
- Strong logical problem-solving skills
- Familiarity with SaaS platforms and on-premise applications
- Ability to communicate effectively with dental professionals
- Willingness to stay current with technology changes and enhancements
Complete Job Description
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