Technical Support Analyst
Job Summary
Delivering advanced technical support and customer service, the full-time Technical Support Analyst will assist a global dental customer base with SaaS platforms and on-premise applications, handling escalations and providing frontline support through various communication channels.
Key Responsibilities
- Provide advanced technical and application support for SaaS products and select on-premise applications
- Handle escalations from internal teams, partners, and stakeholders while diagnosing and resolving issues across integrated environments
- Document troubleshooting steps and communicate effectively with dental professionals to explain issues and resolutions
Required Qualifications
- Experience in technical support or customer service roles, preferably in a SaaS environment
- Strong logical problem-solving skills and rapid learning ability
- Familiarity with operating systems, browsers, cloud services, and legacy platforms
- Ability to create and maintain documentation and knowledge base articles
- Demonstrated professionalism and a customer-first mindset in prior interactions
Complete Job Description
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