Technical Support Analyst
Job Summary
Working remotely in a full-time capacity, the Technical Support Analyst will serve as a critical bridge between Customer Support and Software Development, diagnosing and resolving technical issues within a lending platform while managing escalated support requests and communicating findings to both technical and non-technical stakeholders.
Key responsibilities
- Monitor and manage escalated support requests within ticketing systems
- Investigate complex customer-reported issues and analyze application logs to identify root causes
- Communicate technical findings and solutions to support teams and financial institution customers
Required qualifications
- Minimum of two years of experience in technical support, application support, or related technology environments
- Experience reviewing application logs, system logs, or error logs to identify issues
- Ability to reproduce issues in test environments and document findings thoroughly
- Experience supporting business applications, databases, servers, or software platforms
- Strong written and verbal communication skills for effective customer interaction
Complete Job Description
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