Technical Support Analyst
Job Summary
Delivering advanced technical support and customer service, the full-time Technical Support Analyst will assist a global dental customer base by troubleshooting SaaS platforms and on-premise applications, while managing escalations and providing frontline support through various communication channels.
Key Responsibilities
- Provide advanced technical and application support for SaaS products and select on-premise applications
- Handle escalations from internal teams, partners, and stakeholders
- Diagnose and resolve issues across integrated environments, including operating systems and cloud services
Required Qualifications
- High School Diploma or equivalent required; degree-level education preferred
- 2+ years' experience in a Level 2 / second-line technical support role
- Strong understanding of modern SaaS platforms and legacy technology stacks
- Basic knowledge of networking concepts and web-based application architecture
- Demonstrated ability to learn new technologies and systems quickly
Complete Job Description
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