Technical Support Analyst
Job Summary
Delivering advanced technical support and customer service, the full-time Technical Support Analyst will assist a global dental customer base with SaaS platforms and on-premise applications, providing troubleshooting and customer communication for daily dental practice operations.
Key Responsibilities
- Provide advanced technical and application support for SaaS products and select on-premise applications
- Handle escalations from internal teams, partners, and stakeholders
- Diagnose and resolve issues across integrated environments, including operating systems and networks
Required Qualifications
- Experience with SaaS products and technical support environments
- Strong logical problem-solving skills
- Ability to communicate effectively with dental professionals
- Familiarity with troubleshooting across mixed technology environments
- Capacity to document technical issues and resolutions clearly
Complete Job Description
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